Refund Policy

Last updated: 11/16/2025

ER Simulator is provided by Tjomsland LLC dba ER Simulator. We want all users to feel confident in their purchase. This Refund Policy explains how refunds are handled for purchases made through our website.

1. Unconditional Refund Guarantee

We offer a full, unconditional refund within 30 days of purchase. If you are not satisfied for any reason, you may request a refund and we will return the full purchase amount — no questions asked.

2. How refunds are processed

Purchases made through Paddle (our payment provider and Merchant of Record) will have refunds processed directly through Paddle. All refunds are issued back to the original payment method.

3. How to request a refund

To request a refund at any time within 30 days of purchase, email us at support@ersimulator.com.

• The email address used at checkout
• The date of your purchase

Refunds are typically processed within 3–7 business days after the request.